‘Rug Care’, ‘Horse & Carriage Care’, ‘Pet & Home Care’ and ‘Personal Care‘ are trading styles of ‘Animals Care (UK)’. We are committed to providing complete customer satisfaction. If you have any suggestions, comments or if you need to contact us please do so using the information on the Contact Us page.

‘Rug Care’,  ’Horse & Carriage Care’,

‘Pet & Home Care’ and ‘Personal Care’

1. Purchasing Online

Purchasing online couldn’t be easier. Simply browse our website and add any items that you wish to buy into ’Your Shopping Cart’ using the appropriate ‘Add to Cart’ button, each time an ‘Add to Cart’ button is pushed it will add one of that item into ‘Your Shopping Cart’.

‘Your Shopping Cart’ is automatically displayed in the right hand sidebar, you can update quantities or delete items in ’Your Shopping Cart’ prior to going to the Paypal secure payment system.

To update the quantity of an item highlight the quantity, update it with your new required quantity and then push your return/enter button. To remove an item click on the ‘Remove’ button (red circle with white cross) to the right of the relevant item to be removed. When you are happy that your order is correct then click on the ‘Check out with Paypal’ button, where VAT will be added at the payment stage at the current rate.

2. Paying Online Securely

You will be transferred to PayPal where your payment can be processed securely. With PayPal you have two options for making payment:

(a)  If you don’t have a PayPal Account you can make payment securely using your credit or debit card by clicking on the ‘Don’t have a PayPal account?‘ link. You will then be transferred to the secure payment page where you can input your payment details.

(b)  If you already have a PayPal Account, enter your login information and submit your payment as normal.

An order confirmation will be e-mailed to you automatically.

3. Shipping Costs

Shipping costs will be calculated on the overall content of your order, by both size and weight (the more items that are ordered at the same time, the more economical shipping costs become). Shipping costs include both the costs of couriering the package and the packaging costs.

4. VAT

All Product prices stated within this website are excluding VAT, orders will have VAT (at the current rate) added at the Paypal checkout. All prices stated are in Pounds Sterling (£).

5. Dispatch Timings

We will endeavour to dispatch all orders within 1-2 working days, other than during our annual warehouse shutdown (vacation) or during our annual stock-take.

6. Delivery Timings

We will endeavour to have all orders subsequently delivered within the timescales stated in our website. However, this is the responsibility of the designated courier Company and as such is outside of our control.

7. Damaged or Missing Delivery

If your order has been damaged in transit, please Contact Us within 24 hours so we can claim from the courier.

We will need proof of the damage by a photo sent via email. We will then advise you on the best course of action.  Once we have verified the damage we can then rectify the situation. If your order has not arrived within the expected timescale, please Contact Us and we will investigate the matter and advise you further.

8. Returns Policy

Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery.  Any item may be returned for any reason within 7 days from the day after delivery for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact.

All goods should be returned to us via an insured, traceable service to the address found on our Contact Us page.

Please be aware that return postage fees cannot be refunded unless the reason for the return of goods is due to an error made by us.  If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order.

When returning an item:
●  Ensure the item is in the same condition you would expect to receive an ‘as new product’ with all labels and original packaging still intact.

●  Enclose a copy of the delivery note with a brief message explaining the reason for the return.

●  Make sure goods are securely packaged to avoid damage in transit.

‘Safe in our Care’

9. Vaccinations

Your dog(s) must be up to date with their annual vaccinations and have also been vaccinated for Kennel Cough. A valid Vaccination Certificate is be presented on each arrival. Kennel Cough is caused by an air born infection and thus outside the control of ‘Safe in our Care’. We will never knowingly accept a dog with this condition, but as incubation can exceed ten days it may not be detectable prior to or on arrival, the owner therefore accepts that this hazard exists.

10. Vets

The dog’s owner accepts that a veterinary surgeon will be called if ’Safe in our Care’ think it necessary & any resulting fees will be payable by the dog’s owner at the time of collection. The dog owners preferred veterinary surgeon  will be called wherever possible, but in an emergency the owner accepts that ‘Safe in our Cares’ veterinary practice will be contacted and used.

11. Other Precautions

Write your dog’s name on any special medication that you require us to administer during the boarding with clear instructions for use. Please also remember that for the comfort and health of your own dog and that of our other guests, that your dog is wormed and protected against fleas on a regular basis.

12. Personal Items

For their own comfort please bring your dogs own bed, bedding, collar(s), lead(s), coat(s), food, feeding bowl(s) treats, etc. It is also a good idea to supply us with a list of the items supplied to ensure their safe return on boarding completion.

13. First Timers

If your pet has not stayed with us before we require you to bring him/her to us for a walk with our dogs at least one week prior to booking a longer stay. This enables us, you, your dog and our dogs to get to know each other and enables your dog to become familiar with our dogs and facilities. We reserve the right, at any time, to accept or decline any boarding stays with us, our dogs and our other guests.

14. Deposits and Balances

A 25% non refundable deposit is required upon initial booking and the balance is required at the beginning of the boarding period.

15. Welfare and Safety

During the period of boarding, ’Safe in our Care’ will exercise every possible care and attention to the welfare and safety of your dog(s), However we cannot accept responsibility for problems outside of our control.

16. Dog Heat Cycle

Due to the fact that all boarded dogs have the free run of our home and that some of our guests can sometimes be entire males, we regret that we are unable to accommodate dogs on their ‘Heat Cycle’.

17. Dog Size Definitions

Non listed breeds by size comparison.

18. Boarding Day Definition

The definition of a boarding day is:

Any full day

or

Any part of a day where the dog stays overnight

or

Where, on the day of pick up the dog is with us after 11am.